COVID-19 Protocols

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The Town of Georgina is committed to ensure a safe environment for our community, guests and staff during their visit to the ROC. These protocols will enable us to provide a great experience for the winter season. We will continue to work closely with York Region Public Health and the provincial government to review the details of our winter plans and ensure a responsible safety plan to guide us to a safe and positive outdoor experience this season. We urge you not to visit the ROC if you do not feel well, or if anyone in your household is ill. 


Tickets must be purchased online prior to your arrival. All purchases of tickets must be made in advance online by visiting our website. Tickets will become available 48 hours in advance of our opening day. Two-hour ticket timeslots will be available to book.

Masks and face coverings

Masks/face coverings – guests are required to wear face coverings:

  • In lift lines, while waiting for loading and unloading carpet lift.
  • Where people congregate outdoors, tickets purchases at outdoor ticket kiosk, line queues, building entry for washroom access and tube pickup location.
  • In Snow School lessons
  • Physical Distancing – guests are asked to ensure appropriate spacing of two metres or six feet between themselves. This will be required in lift lines and queues.

Use vehicle as your base camp – get ready and dressed at your vehicle. All personal items is recommended to be stored in your vehicle.


The chaletwill be open for a limited cafeteria service, locker service and for washroom use. Proof of vaccinations will be required for the dine in area of the chalet. The entry and exit to the dine in area in the Chalet will be monitored by staff to control the capacity limits and confirm proof of vaccinations. Washrooms will be cleaned and sanitized twice a day.


All guests must report to the outdoor ticket kiosk upon entry. Check in, screening and lift tickets will be complete by customer service staff for all guests.

Daily screening/health checks – all guests will be required to complete a screening/health check prior to being permitted to attend the ROC. Do not come to the resort if you or anyone in your household is ill or are not feeling well.