FAQs

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With information changing almost daily surrounding COVID-19, the Town receives many questions as it relates to programs and services. It can be a struggle to stay informed about COVID-19 and its impact on the Town.

Residents are encouraged to follow the Town’s communications channels, including this webpage and social media – Facebook, Twitter and Instagram – for the latest updates.

In addition, the Town has put together the following this list of FAQs to assist with your questions.

FAQs

 

Town services

What Town buildings/facilities are closed?

The Civic Centre is currently closed to the public. Residents are encouraged to contact the Town during modified operating hours, Monday to Thursday, 8:30 a.m. to 4:30 p.m. by phone at 905-476-4301 or email at info@georgina.ca.

Se the list below for the status of other Town facilities:

  • The Link: CLOSED
  • The ROC: CLOSED
  • Stephen Leacock Theatre: CLOSED
  • Georgina Leisure Pool: CLOSED
  • Georgina Gym: CLOSED
  • Sutton Arena: CLOSED
  • Georgina Ice Palace: CLOSED
  • Club 55 locations: CLOSED
  • Georgina Public Library (GPL): OPEN for curbside pickup only. Visit GPL for more information.
  • Georgina Pioneer Village: CLOSED

If I need help outside the modified working hours, who can I contact?

For after-hours emergencies concerning animal control, roads, water or wastewater, call 905-476-4301 and follow the prompts to reach after-hours on-call services. For non-emergencies, you can always send an email to info@georgina.ca and we will get back to you during our modified business hours Monday to Thursday 8:30 a.m. - 4:30 p.m.

For fire and medical emergencies, call 911.

Beaches and waterfront parks

Are all the beaches in Georgina open?
No. The beaches remain closed with the exception of De La Salle beach and park on July 20, 2020 with reduced capacity and restrictions for public use. This is part of the Town’s phased reopening plan. Those visiting the park and beach are doing so at their own risk.

What has changed regarding using De La Salle beach?
The beach will be for active recreation use with swimming and water activities only. Visitors will not be able to sit or lounge on the beach, but can do so in the park. Beach users are encouraged to enjoy the water, and share the area responsibly with all other users. Coolers, chairs, umbrellas and canopies are not allowed on the beach but can be used in the park.

What about parking?
In order to limit crowds at the beach and park, available parking spaces have been reduced. Once parking lots reach capacity, the parking lots will be closed. Georgina Residents with Town issued parking passes are directed to the Chapel building parking lot accessible from Lake Drive. General parking is available in the vehicle parking lots accessible from Metro Road. Residents are reminded to obtain their 2020 resident parking pass which is now available online at georgina.ca/ParkingPass. In the interim, the Town will continue to accept 2019 resident parking passes.

Other lakeside communities are offering resident-only beaches. Why not Georgina?
To clear up any confusion on the issue, the Town has consulted with other municipalities regarding the opening of their respective beaches. Several are offering ‘resident-only’ parking, not resident-only beaches. This is consistent with what Georgina is offering. The Town is aware of a local municipality that has opened one of its beaches to residents only, that is attached to its boat launch. The Town sought legal opinion in regards to making the beaches and waterfront parks resident only and were advised it does not have the authority under the Municipal Act, and could potentially be left open to a Charter challenge.

For more FAQs, visit georgina.ca/beaches

Parking

Are there any parking by-law exemptions in place during COVID-19?
Some parking restrictions have been temporarily lifted, such as the three-hour limit.

Will parking by-laws be enforced?
While some parking restrictions have been temporarily lifted, daytime parking enforcement is still in effect. Residents are encouraged to be aware of parking signage that indicates no parking or stopping. Lanes need to be clear to allow safe road access for emergency vehicles. 

How do I obtain a resident parking pass during COVID-19?
The Town will continue to accept 2019 resident parking passes for the 2020 year. If you no longer have a 2019 parking pass or require a new one, you can fill out the online form and submitting it to parkingpass@georgina.ca. Or call customer service at 905-476-4301 to request a parking pass form. It can be sent via email or dropped in the Civic Centre drop box. Parking passes are required at Young’s Harbour and the parking lot at Rayners boat launch, which are open. All waterfront parks and beaches remain closed. To learn more, visit georgina.ca/ParkingPass.

Can I still pay my parking ticket?
Yes, there are two options:

Pay online at AIMS Parking Ticket Payment

Pay by mail. Send a cheque or money order to: 

Municipal Law Enforcement
Town of Georgina
26557 Civic Centre Rd.
Keswick, ON L4P 3G

Recreation services

I registered my child for summer camp. What happens now?

The Town of Georgina, like most municipalities, made the decision to cancel all 2020 summer registered programs and aquatic lessons due to COVID-19. Refunds will be provided to all preregistered families. Recreation staff are reviewing the summer camp structure and are working to create new COVID-19 protocol-compliant camp experiences for kids, with a focus on outdoor activities. Staff will ensure the strictest of health measures are incorporated into the re-design of alternative camp experiences, following guidelines and protocols developed in conjunction with public health officials, and Ontario Ministry of Labour. Recreation hopes to introduce some new camp experiences in mid-July, pending the current provincial Declaration of Emergency and lifting of current provincial restrictions.

Can I take my kids to the park?

All parks, excluding waterfront parks and beaches, are open for public use. Residents must adhere to physical distancing guidelines and provincial restrictions on gatherings. Beginning June 12, the province increased the limit on social gatherings to 10 people. Also open are tennis/pickleball courts, basketball courts and sports fields for non-organized play. New signage has been posted as a reminder on how these public spaces are to be used safely and responsibly. Playground equipment, volleyball courts, skateboard parks and splash pads remain closed as do all washroom facilities.

What does non-organized play mean?
Non-organized play means that courts and fields are not to be used for team and league play.  While the province has moved to allow gatherings of up to 10 people (as of June 12), social distancing protocol must still be followed. In other words, contact sports are not allowed, except when players are all from the same household. Non-organized activities in which one can maintain social distance – such as Frisbee, yoga, catch, etc. – are allowed, as long as there are no more than 10 people involved and everyone stays 6 feet or two metres apart. 

Can I launch my boat?
Town boat launches are open. This includes Young’s Harbour, Adeline Park, Rayners Park, King Road End, Holmes Point Road across from Peninsula Resort and 101 Clovelly Cove. Anyone launching a boat is asked to maintain physical distancing by staying two metres apart. Parking is limited and available on a first-come basis.

Fire services

Can I have a fire during COVID-19?
Residents are allowed to have small recreational campfires to cook food on a small grill or roast marshmallows. These fires must be no larger than 2’ x 2’ and be at least 23 feet away from property lines or anything that can burn. See the Town’s Quick Reference Guide and By-law before having a recreational fire. Permits are not required to have a recreational fire.

For open-air burning or agricultural burning, residents must have a burn permit. To obtain a permit, property owners need to complete an application, which can be emailed to fireadmin@georgina.ca for processing. If the applicant is not the property owner, a letter of authorization must be attached. The permit fee is $35 for the calendar year and, at this time, only Visa and MasterCard will be the accepted form of payment.

These fires cannot be larger than 4’ x 4’ and must also be at least 23 feet away from property lines or anything that can burn. Visit georigna.ca/fire for more information.

What about fireworks?
Fireworks are prohibited while the Town is under a declared emergency.

Waste and recycling

Are there any changes to Town garbage and recycling services?
Garbage and recycling will continue to be picked up as per the regular schedule. The Town has waived the requirement for bag tags until further notice. However, the limit of five bags/items remains in place. Green for Life will still pick up bulky items such as mattresses. Remember to dispose of used latex gloves and masks properly. They go out with the garbage in plastic bags. They are not to be recycled. If you have questions, contact customer service at 905-476-4301 or Green for Life (GFL) at 1-866-421-5625. For more about waste and recycling, download the free Recycle Coach app or visit georgina.ca/WasteandRecycling.

Can I still dispose of large items?
GFL will pick up bulky items such as mattresses. Call 1-866-421-5625 to coordinate a pick-up.

What do I do with all these used gloves and masks?
Residents are asked to dispose of protective gear properly to ensure that workers who handle waste are not put into harm’s way. Used gloves and masks go out with regular garbage collection in sealed plastic bags. Do not place them in recycling or compost bins.

Are York Region Waste Depots still open?
Yes, York Region waste depots are open during regular service hours. However, service has been reduced to ensure that physical distancing protocols are in place. Items that are not accepted at this time include clothing and textiles, concrete, drywall, foam packaging (Styrofoam) and untreated wood. Visit York Region’s Waste Depot page or call for more information.