Here are a few of our most commonly asked questions about the ROC!
Before you visit
Is the ROC open today?
The ROC tubing and ski hill is closed for the 2022/2023 season. Thank you everyone for another great season!
There are many activities and parks at the ROC. Find out more about our Summer Activities.
How do I find out if the ROC is closed?
Disruptions of service and closure notices for onsite amenities will always be listed on our website.
Do you have lockers available?
The ROC's Chalet has lockers on-site, but there are no locks on the lockers so please bring your own lock to secure your possessions.
The locker area is unsupervised and the ROC is not responsible for any loss or damage to items within the locker, please use at your own risk.
Winter tubing and ski hill frequently asked questions
What protective gear do I need for tubing?
Ski industry approved helmets are required for skiing and snowboarding and are recommended for snow tubing. Ski industry approved helmets are available to rent at the ROC for $5+tax with a $50 security deposit. Security deposit will be returned to the client upon the return of the helmet at the end of your visit.
To help determine if your personal helmet is suitable for use, visit www.skicanada.org
Is there an age requirement for tubing?
There is no age requirement for snow tubing at The ROC. The ROC does have a height requirement of 40 inches or taller for snow tubing.
Is there a height requirement for tubing?
All riders must meet a minimum requirement of 40 inches or taller for snow tubing.
Do you offer drop-in tubing or do we have to pre-book?
Drop-ins are accepted when space is available in a specific timeslot. We recommend booking in advance to secure the time and date of preference to avoid disappointment. Reservations can be made online at Rates and Reservations
Do you offer group pricing?
Groups are eligible to a 20% discount per person for groups with 20 or more people. To book your group today, please contact georginaroc@georgina.caor call 905-476-8834 ext. 3221.
Do you offer gift cards?
E-Gift cards are available for purchase online.
Do I have to be a resident of Georgina to get the discounted pricing or can I get the pricing if I live in York Region?
Residential pricing is reserved for residents of the Town of Georgina. Proof of residency is required upon check-in to receive the residential discount.
Do you offer Birthday Parties?
A ROC Winter Birthday Party allows 10-20 of your friend and family members to celebrate together snow tubing for the day! Price is $32 per person and includes a 2-hour lift ticket, helmet rental and kids meal with beverage. Each booking comes with a 1-hour table rental in our chalet. For more information or to book your party today, visit our website.
During your visit
Do I need to buy a pass to be a spectator?
Spectators do not require an all access ticket or season pass to access our property. Watch your friends and family tube, ski and snowboard from the comfort of our indoor chalet equipped with seating and cafeteria.
Do I need to buy a pass for Toboggan hill?
Our toboggan hill is free to use during operational hours and is considered use at your own risk. Participants must bring their own toboggan. Please be advised that we do not allow inflatables, stand-up toboggans, or GT Racers.
Do you offer ski lessons?
We offer a variety of ski and snowboard lessons at the ROC. To access our snow school guide or to register for snow school lessons.
What protective gear do I need for tubing?
Ski industry-approved helmets are required for skiing and snowboarding and are recommended for snow tubing. Ski industry-approved helmets are available to rent at the ROC for $5+tax with a $50 security deposit. A security deposit will be returned to the client upon the return of the helmet at the end of your visit.
To help determine if your personal helmet is suitable for use, visit www.skicanada.org
Do I have to bring my tube or do you provide them?
Snow tubes are provided on site and only provided tubes will be deemed suitable for use on our tubing hill.
Do you have two-person tubes available?
All tubes are limited to one person for tube. We will allow groups up to 5 tubers to ride down at one time but all participants must be seated in their own individual tube.
Are the tubes individual or can more then one person go on them?
All tubes are limited to one person for a tube. We will allow groups of up to 5 tubers to ride down at one time, but all participants must be seated in their own individual tubes.
Do you rent ski or snowboard equipment?
Currently, The ROC does not rent ski or snowboard equipment. We do, however, rent CSA-approved ski helmets.
Please note – we anticipate ski and snowboard rentals to be available in our 2024 season.
Do you have a cafeteria or restaurant on site at the ROC?
The ROC has chalet at the base of the hill that has a cafeteria with a robust menu of comfort food items including food and beverage. Enjoy your meal at one of our indoor tables, or take a seat outside at one of our picnic tables on our patio or chairs by our fire pit. To view our menu and pricing, visit georginaroc.ca
Can I bring my dog to the ROC?
We allow leashed animals on the ROC property (Make sure to check out the leash-free dog park at the Animal Shelter) but we cannot allow animals inside the chalet unless they are certified service animals.
The chalet is considered a restaurant and as such due to public health restrictions we are not able to allow animals indoors.
Refund and cancellations
Can I cancel my scheduled visit?
All-access tickets are non-refundable. We do allow an all-access ticket to be transferred to an alternate date/time at least 24 hours in advance of your ticket time. Please use the link in your ticket confirmation email to rebook all access ticket time. Requests made within 24 hours of your all-access ticket time can be submitted in writing to georginaroc@georgina.ca and will be reviewed by an administrator for final determination.
Requests made after an all-access ticket start time has passed are not eligible for rebooking. Non-attendance does not constitute a notice of withdrawal or rebooking.
Will I get a refund for a closure?
In the event of closure at our facility a full credit applied to the account or a transfer to another available date will be offered. Refunds will be issued upon request by the original payment method and can take up to 30 days to process.
How do I get a refund?
All-access tickets, as well as ROC season passes, are non-refundable and non-transferable. Requests can be made for extenuating and unique circumstances and can be submitted in writing to georginaroc@georgina.ca and will be reviewed by an administrator for final determination.