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2021 Water Meter Replacement Program

A water meter replacement program is taking place in south Keswick starting the week of July 12, 2021. The affected homes were notified by the Town.

These meters have reached the end of their lifecycle and mandatory replacement is required. The Town is working with Neptune Technology Group to complete the replacements and these staff will be carrying photo ID badges. 

As a result of COVID-19, additional precautions are being taken by Neptune Technology Group, including the use of PPE and screening measures, to ensure the safety of residents. If you have any questions related to the program, contact the Town at 905-476-4301.

Water Billing

Water bills are issued quarterly for residential properties and monthly for commercial properties. Water in Georgina is metered and your bill is based on water consumption as registered on your water meter. The water rate is $2.60 per cubic metre, the sewer rate is $2.76 per cubic metre and the capital cost recovery charge is $18.57.  No allowance is made for water used outdoors for pools, watering, washing etc.  

Moving or renting?

If you are moving, please contact our office at 905-476-4301 to arrange a final meter reading and final billing.  Please note, there is a $30 fee for reading the meter, closing the account and preparing the final bill.  If you are a landlord and your tenant pays the water bill, please be aware that the owner of the property is responsible for the water account.  Any unpaid water arrears are transferred to the owners tax account after each bill.  Copies of the tenant water bills and reminder notices are sent to the owner for reference.

Water payments

Water payments can be made in several convenient ways:

  • In person by cash, cheque or debit (at the Georgina Civic Centre)
  • Telephone or online banking (the billing company is Georgina Water)
  • Post-dated cheque
  • Drop box at main door of the Civic Centre (by cheque only).

Please ensure you are using the 12-digit water account number located in the top left section of your water and sewer bill for payment.  Payments must be received at the Civic Centre on or before the due date to avoid losing the early payment discount.

High water bills

Water customers are responsible for all charges based on water that has gone through the meter.  This includes water used due to leaks.  Section 7.8 of By-law #97-089 (PWO-3) states "All consumption which is registered on a Meter shall be charged in accordance with the current rates of the Town, whether knowingly used or not." 

Several different issues can increase water consumption, such as:

  • Leaking faucets;
  • Malfunctioning toilets;
  • Furnace humidifier;
  • Water softener system;
  • Outdoor taps; 
  • An increase in the people in the home; and/or
  • New appliances that use water.

You may not realize you have a leak as many are hidden leaks.  It is not likely you would see a puddle of water on the floor or hear water running somewhere. To check for leaks in your plumbing, make sure no one is using water and look at the face of your water meter. If you have a meter with an analog odometer, the low flow indicator is a small red triangle on the face of the meter. The triangle should be perfectly still. If it is quivering, shaking or moving, there is a hidden leak somewhere in your home. If you  have a meter with a digital odometer, shine a flashlight on the face of the meter to wake it up. The word "rate" will flash and the flow rate will be displayed for a few seconds. If no water is being used, the rate will show as 0. If you think you have a leak, you should check the low flow indicator at different times as leaks can be intermittent.

One of the most common causes of high consumption is a running toilet.  A toilet leak can be silent.  Water can go directly from the tank, into the bowl and down the sewer.  To check if the toilet flapper valve is leaking, take the lid off the tank and put some food colouring or coffee in the tank. Wait 15 minutes. If the water in the bowl of the toilet changes colour, the toilet flapper is leaking.  To check if the fill valve mechanism is leaking, take the small hose off the top of the overflow drain stem to see if water is flowing.  If water is still flowing after the flush cycle is complete, the mechanism needs to be replaced.

Water softeners can also have leaks that use a great deal of water.  If the backflow or backwash feature stays open, water flows directly through the water softener into the drain.  If you can hear water running in the system and there is no water being used in your home, the unit should be serviced.

Furnace humidifiers have a drain tube that connects to a drain in the floor.  If water is flowing when the humidifier is not in use, the water flow control valve needs to be serviced.  Close the supply valve off in the summer months to prevent leaks.

Always repair any water leaks immediately. If water leaks are not repaired quickly, it can be extremely costly. Leak detection and plumbing repair is the responsibility of the homeowner.  For more information on leak detection and water conservation, visit Water for Tomorrow.