Water bills are issued quarterly for residential properties and monthly for commercial properties. Water in Georgina is metered, and your bill is based on water consumption as registered on your water meter. The water rate is $2.85 per cubic metre, the sewer rate is $3.14 per cubic metre, and the capital cost recovery charge is $25.55. No allowance is made for water used outdoors for pools, watering, washing etc.
We accept payments for water utility bills by cheque or debit card at the Civic Centre. Other payment options include:
- Cash payment at any financial institution
- Mailing a post-dated cheque
- Dropbox for cheques at the Civic Centre main entrance
- Telephone or internet banking – the payee name is Georgina Water
2023 Small Meter Change-out Program
A water meter replacement program is taking place in south Keswick starting the week of July 10, 2023. The approximately 620 affected homes will be notified by the Town.
These meters have reached the end of their lifecycle, and a mandatory replacement is required. The Town is working with Neptune Technology Group to complete the replacements, and these staff will be carrying photo ID badges.
Frequently asked questions
What do I do if I receive a high water bill?
Ways to check for leaks with analog meters:
- Check the small flow indicator (a small red triangular/wedge-shaped indicator) on the left side of the water meter.
- If it is moving, however slightly, and no one is using any water, there is a leak within your home.
Ways to check for leaks with radio meters:
- Shine a flashlight over the light sensor to activate the LCD display.
- If you have a leak, a faucet will display on the upper left side of the LCD display.
- If the faucet is flashing it indicates water usage for more than 50 per cent of the time during a 24-hour period.
- If the faucet is on, it indicates water usage at least once every 15 minutes during a 24-hour period. There is most likely a leak at your property.
Suspect a leak? A licensed plumber will need to be called to your property but first:
- Check taps, toilets, faucets, pipes, hoses, water softeners, water filters, humidifiers and sprinkler systems for possible leaks. Any type of malfunction with your water softeners, humidifiers, irrigation system or air conditioning systems could be very costly.
- Put food colouring in your toilet tank and if it seeps in the toilet bowl without flushing there is a leak.
- Check your water filter system. These units can automatically go on self-clean mode, consuming thousands of litres of water daily.
High water consumption adjustment policy.
The Town of Georgina recognizes that high water bills may occur for a variety of reasons such as a leak in plumbing like toilets or faucets. The Town's High Consumption Adjustment Policy provides one-time financial support for residents who have experiences an unintentional water leak due to failed plumbing.
- Only active water accounts qualify for adjustments under this policy. Final billings will not be eligible for an adjustment.
- This policy does not apply to water usage due to filling a pool or spa, irrigation system or other similar uses of water.
- A completed application form must be received within 90 days following the issue date of a high consumption bill.
- In order to qualify for a one time 50% adjustment on the consumption portion of the bill, Water consumption indicated on the bill must exceed 3 times the customer’s average quarterly consumption over the past 3 years or since start of account creation if less than 3 years and be greater than 62 cubic meters. Catch-up bills will not qualify for this adjustment.
- Account must be in residents name for a minimum of 1 year to be eligible.
- To receive the leak adjustment the customer must show proof of repair (example; repair invoice, statement of repair or receipt for parts) or be able to demonstrate with high reasonability that the cause of the high consumption has been rectified.
- A customer is only eligible for one 50% leak adjustment (consumption only) over a 5 -year timeframe per service address.
- For a leak that occurs over multiple billing cycles, only 1 bill will be eligible for the adjustment.
- The property cannot be vacant or unattended during the timeframe when the leak occurred.
If eligible, please complete the application form and email to email@example.com, drop it off at the Civic Centre or by mail to:
Attention: Tax and Water Division
Town of Georgina
26557 Civic Centre Rd, RR 2
Keswick, ON L4P 3G1
What do I do if I receive an estimated reading water bill?
Suspect an estimated read on your water bill? You can email a photo of the reading on your water meter to firstname.lastname@example.org and a revenue associate will contact you in regards to your water account. Should you receive a third estimated bill, a work order will be created for you to have your water meter inspected.
I have a seasonal property in Georgina, how do I ensure I will not receive estimated bills while I am not using it?
When you close/open your seasonal property, contact the Town to have your water turned on/off. This will give your meter a reading of 0 while the property is not being used.
Effective April 1, 2024, as per Bylaw 2024-0005, there is a fee for having your water turned off/on. To book a request, please contact Service Georgina at 905-476-4301 or email@example.com .
Regular business hours 7:30 a.m. to 3 p.m.
- Water off: $128
- Water On: $128
Outside regular business hours 3 p.m. to 7:30 a.m.
- Water off: $257
- Water On: $257
What if I do not have a water meter in my house?
Contact the Town at 905-476-4301 or firstname.lastname@example.org to arrange to have a meter installed at your property.
What’s the difference between a frozen meter and a stopped meter?
As the property owner, you have the responsibility to ensure your water meter does not freeze during the winter months. Insulation of the meter and surrounding pipes is the responsibility of the home owner. Should Neptune need to replace a frozen meter, the resident will be charged $450 for the replacement meter.
A stopped meter is when your water meter is no longer registering water consumption. This meter needs to be replaced as soon as possible at no additional expense to the home owner.
I received a notice from Neptune to replace my water meter. Is the Town of Georgina replacing old meters?
Yes. The water meter replacements will be made to old meters. They have reached the end of their lifecycle and mandatory replacement is required. The Town is working with Neptune Technology Group to complete the replacements and these staff will be carrying photo ID badges.
Why did I receive a notice and my neighbour did not receive anything?
The Town is only replacing water meters that are older than 10 years. Your neighbour might have had their water meter already replaced due to a service and/or maintenance call.
Do I have to be home to have the water meter replaced?
Yes. The water meter is located inside your home and usually found in the basement. The installer will need to have direct access to the meter so it can be replaced.
Are there any charges or fees I will incur for the replacement of my water meter?
No. There is no cost to the property owner for the water meter replacement.
Can I replace the water meter myself?
No. The Town of Georgina has approved Neptune Technology group as the contractor to supply and install the water meters.
What is required to prepare for the appointment?
Provide a clear and unobstructed access to the water meter. Any boxes or stored items must be cleared prior to your appointment. A responsible adult (18 years old or older) must be at the residence for the full duration of the water meter replacement appointment.
My basement is finished, and my water meter is hidden, how will Neptune replace my meter?
It is the homeowner’s responsibility to make any necessary repairs for Neptune to have access and replace the water meter.
Will my water bill increase after replacing my water meter?
The water meter accurately records your water consumption. If your old water meter was under registering the amount of water used, you might see an increase in your consumption. Otherwise your consumption should be normal.
How long will my appointment take to replace the meter?
The appointment will take approximately 30 to 60 minutes to complete.
How do I read my water bill?
Water bill description
Please note rates displayed on example water bill do not reflect current water rates
I’m moving, how do I close my water account?
You can request an account be changed or closed using our online form. A final water meter read should be requested 10 business days before the closing of the property to ensure a final reading has been scheduled.
There is a $35 fee to the owner/tenant to have the meter read.
You will also need to provide a forwarding address we can send your final water/sewer bill to.
If you are a landlord and your tenant pays the water bill, be aware that the owner of the property is responsible for the water account. Any unpaid water arrears are transferred to the owners tax account after each bill. Copies of the tenant water bills and reminder notices are sent to the owner for reference.
I am new to Georgina, how do I set up my water account?
Contact the Town at (905)476-4301 or email@example.com two weeks prior to moving in to arrange for a final water meter reading.