Citizen Satisfaction Survey

A citizen satisfaction survey is a tool used to gauge how residents feel about their community and what the Town can improve upon when it comes to services, programs, and projects. It is like a report card and relies on your input – what you like and what you think might need some additional work to help us understand where we need to focus. It also provides insight into how residents wish to be engaged, an important consideration for future communications and planning.

The Town of Georgina has hired Advanis, an independent Canadian market research firm, to administer its 2025 Citizen Satisfaction Survey.

The survey is also registered with the Canadian Research Insights Council's (CRIC) Research Verification Service. The project verification number is: 20241101-AD675

Using your cell phone, text “georgina” to the number provided or scan the QR code from your postcard.

This process will automatically generate a text that will provide a unique link to the online survey. Individuals can use that link to access the survey either on their mobile device or desktop computer.

Each cell phone number would only be eligible to receive one unique link to access the survey. Further text messages sent from the same phone number will receive the same unique link. preventing anyone from completing the survey multiple times.

Multiple members of a household can participate in the study if they use different cell phones to get their unique link.

Yes, multiple members of a household over age 18 can participate as long as they use different cell phones to receive their unique survey link.

If you do not have a cell phone but you have an email, we will be happy to send you a unique link to complete the survey online with a computer (if you do not have your own computer, you are welcome to use a public computer for this task).

If you are unable to complete the survey online, we will work with the research company to find an alternative method for your participation.

Contact Melissa Robinson, mrobinson@georgina.ca, 905-473-4301, ext. 2296 for support.

Contact Melissa Robinson, mrobinson@georgina.ca, 905-476-4301 ext. 2296 for assistance.

The Town wanted to provide the best opportunity for anyone over the age of 18 who lives in Georgina to participate. If you rent, lease or own a property in Georgina, we want to hear from you.

Resident participation in this survey is voluntary. Your input is valuable and important in getting a pulse on how the Town of Georgina is doing with delivering services as we continue to grow. The feedback you provide will help the Town improve service delivery.

Qualifying participants will be entered into a draw to win one of three $250 gift certificates to a local Georgina Business.

Yes, your answers will be kept confidential. Your responses will not be associated with you, and information will be securely stored. The survey is administered according to the requirements of the Freedom of Information and Protection of Privacy.

We anticipate the survey will take 10-15 minutes to complete.

Email info@advanis.net or call 1-888-944-9212 (quote project 7379).

A report will be presented to Council in June 2025.