2025 Citizen Satisfaction Survey
Starting the week of Feb. 24, 2025, Georgina residents received a postcard inviting them to participate in the 2025 citizen satisfaction survey. This survey covered a range of topics, including:
- recreation programs
- road maintenance
- building permits
- care and upkeep of public spaces
Residents who complete the survey will have a chance to win one of three $250 gift certificates to a local Georgina business. By participating, residents will help shape the Town’s programs and services to meet the needs of the growing community.
Survey timeline
- Open date: Feb. 24, 2025
- Close date: March 31, 2025, at midnight
- Report to Council: June 18, 2025
Final report
Council received the report regarding the 2025 Citizen Satisfaction Survey and the 2025 Citizen Satisfaction Study Report as prepared by Advanis, an independent market and social research firm. The survey results showed 76 per cent of residents are satisfied with services and service levels, which is higher than the provincial benchmark. The results of the survey, and future surveys, will shape the direction of successive corporate strategic plans, customer service strategies and individualized department/division-based planning to guide and enhance how to best serve the community.
Frequently asked questions
What is a citizen satisfaction survey and why is it being done?
A citizen satisfaction survey is a tool used to gauge how residents feel about their community and what the Town can improve upon when it comes to services, programs, and projects. It is like a report card and relies on your input – what you like and what you think might need some additional work to help us understand where we need to focus. It also provides insight into how residents wish to be engaged, an important consideration for future communications and planning.
Who conducted the survey?
The Town of Georgina hired Advanis, an independent Canadian market research firm, to administer its 2025 Citizen Satisfaction Survey.
The survey was also registered with the Canadian Research Insights Council's (CRIC) Research Verification Service. The project verification number is: 20241101-AD675.
Who participated in the study
The Town aimed to provide every Georgina resident aged 18 and older with the opportunity to participate.
Thank you to everyone who took the time to complete the survey.
Is my personal information safe?
Yes, your answers will be kept confidential. Your responses will not be associated with you, and the information is securely stored. The survey is administered according to the requirements of the Freedom of Information and Protection of Privacy.